Our company has participated in the "Customer Complaint Settlement Scheme" (hereinafter referred to as "CCSS")

CUSTOMER COMPLAINT SETTLEMENT SCHEME (CCSS) FOR THE TELECOMMUNICATIONS INDUSTRYChina-Hong Kong Telecom Ltd has participated in the Customer Complaint Settlement Scheme (hereinafter referred to as "CCSS").The CCSS is a mediation scheme set up by the telecommunications industry to help resolve billing disputes in deadlock between customers and their telecommunications service providers.The mediation service is provided by an agency set up under the Communications Association of Hong Kong, an industry association representing the communications sector in Hong Kong.For further information on the CCSS, please call the CCSS hotline at 21809521 or visit the CCSS website at

Notice: PCCW 2G network will be closed

Notice: PCCW 2G network will be closedSince the PCCW network has been upgraded to 5G, the existing 2G network will be closed immediately. Old 2G mobile phones will not be used on the PCCW network. Please upgrade your mobile phone. Please note. Affected customers: CHKT customers who use the PCCW network and 2G old mobile phones.


Group Introduction

China-Hong Kong Telecom Limited was incorporated in September 2001 in Hong Kong. The company holds the MVNO and ETS lisences authorized by OFTA, and launches one ard two numbers service. The service provides convenient and easy-to-afford cross-border mobile communication connection for mobile phone users, avoiding service differences when customers use different mobile network connections. 

The China-Hong Kong cross-border communication service is designed for customers frequently travelling between China and Hong Kong, aiming to provide the most convenient, direct and effective cross-border mobile communication service.

Customers of the company hold the mobile phone numbers of Hong Kong and China at the same time. With our service, customers can dial or receive calls in the most convenient way anytime anywhere. Instead of relying on call-forwarding service and paying the high roaming service fees, customers pay a lot less and enjoy the automatic seamless China-Hong Kong communication service.