Our company has participated in the "Customer Complaint Settlement Scheme" (hereinafter referred to as "CCSS")

CUSTOMER COMPLAINT SETTLEMENT SCHEME (CCSS) FOR THE TELECOMMUNICATIONS INDUSTRYChina-Hong Kong Telecom Ltd has participated in the Customer Complaint Settlement Scheme (hereinafter referred to as "CCSS").The CCSS is a mediation scheme set up by the telecommunications industry to help resolve billing disputes in deadlock between customers and their telecommunications service providers.The mediation service is provided by an agency set up under the Communications Association of Hong Kong, an industry association representing the communications sector in Hong Kong.For further information on the CCSS, please call the CCSS hotline at 21809521 or visit the CCSS website at

Notice: PCCW 2G network will be closed

Notice: PCCW 2G network will be closedSince the PCCW network has been upgraded to 5G, the existing 2G network will be closed immediately. Old 2G mobile phones will not be used on the PCCW network. Please upgrade your mobile phone. Please note. Affected customers: CHKT customers who use the PCCW network and 2G old mobile phones.


Delivery policy

After the payment is successfully fulfilled, the order will be shipped in two working days. Since the oversea direct orders will be shipped from Hong Kong, we could not upload shipment information before customs clearance; the customer can view the information in three to seven days after the order is shipped. Orders will be delivered after customs clearance in three to seven days in the country, normally delivery period is from seven to fourteen days.

Remote Area
It takes longer time to deliver the order to some remote areas (such as Gansu, Qinghai, Liaoning, Jilin, Ningxia, Xizang, Xinjiang, Heilongjiang and Neimenggu). Therefore, it might take twelve days to deliver the order. If the aforementioned situation happened to you, please contact us, we will track the order for you.

Delivery Time
Office hour: Monday to Friday, 9:00 a.m. to 6:00 p.m. (Hong Kong time GMT+8 / except public holiday).